Question 1

How can I track my order?

Accepted Answer

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@manulaei.com, and we’ll do our best to help you.

Question 2

Are all products in an order shipped together?

Accepted Answer

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:

• snapback hats, trucker hats, dad hats/baseball caps, and visors
 • backpacks
 • blankets
 • pillows with stuffing
 • mugs
 • water bottles

In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

Question 3

What’s the estimated delivery time, and how is it calculated?

Accepted Answer

Printful’s estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes 2–5 business days for all production techniques. 
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
 • Issues with print or embroidery files
 • Products being out of stock
 • Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order.
 
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

Question 4

Can we deliver orders to a PO Box?

Accepted Answer

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

Question 5

What if the order is lost in the mail?

Accepted Answer

For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.

Question 6

Why can’t I see any tracking info after my order has been shipped out?

Accepted Answer

It can take up to 48 hours for tracking info to show up in your carrier’s system. So, to minimize confusion, you should let your customers know this beforehand in your order confirmation email.

Note that for international shipments, tracking info might appear even later. It’s also the case for shipments coming from our Tijuana facility, as we first ship items to the US and sort them at our San Diego facility. So don’t worry, your shipment is still on track for its destination.

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